Bill Analysis Tools – Benefits to User and to Service Provider By Shelley Veazie At Isnare.com Ezine Articles

Bill analysis tools provide a vital service to business customers while saving time on account management and billing print fulfillment costs for the service provider. The customer can understand and manage their expenditures by creating their own reports and allocating costs with the option to access their bill. Reports are available instantly at every level of analysis – from trend summaries to individual line items.

What’s new in bill analysis tools?

Some cutting edge companies now offer multi-level integration and deployment options for service providers of all sizes. Complying with the “JSR168 standard portlets” helps electronic bill presentment companies deploy into existing portal technologies such as BEA Weblogic, IBM Websphere or open source portals like Liferay. These bill analysis tools can be supplied with an API & SDK, making deployment quick and cost effective while creating a truly unique offering to your customers. Some of the best bill analysis tools mirror the user’s own business structure, so that phone usage can be easily managed. They provide a range of reports that are presented as charts, making them easier for users to read and understand.

Why would a service provider decide to provide bill analytics?

For one thing, bill analytics allows the service provider to cut customer service costs by providing tools for customers to resolve their own billing queries. They also allow service providers to maintain proactive customer relationships; by encouraging online activity, service providers can develop a better understanding of consumer behavior. With these fast, powerful cost analysis tools, clients can set up watchpoints to view succinct, customized summaries of the reports that matter to them. And allow them the ability to access the exact level of analysis to fit their needs.

* Self-service – Electronic bill presentment tools empower customers to answer their own billing queries, therefore, you will benefit from savings in time and money. Win new customers – as the variety of telecom services grow and billing becomes more complex, bill analysis tools are becoming more and more necessary.

* Differentiate from the competition – Bill analysis tools provide a nonprice related service that adds value to users.

* Complements existing systems – Bill analysis tools can be delivered online as a stand alone solution or as a part of your portal or third party hosting.

* Hosting – Some of the most cutting edge bill analysis tools now offer flexible deployment, meaning it can be applications provider hosted, hosted by your company, or hosted by a third party.

* Scalable – Bill analysis tools are available in all shapes and sizes and are made to meet the needs of any business size…it’s just a matter of finding the right solution.

Why would the end user opt to use a bill analysis tool?

* Makes information more accessible – with reports, graphs and data concisely summing up expense and usage trends.

* Saves time & cost – standard reports are instantly available, and even customized reports can be run within seconds – so the user gets just what they need, when they need it. Compare this to competitor solutions that can take hours or even days to download!

* Customizable reports – standard reports with wizard features are generally available with the best bill analysis solutions.

* Cost allocation – the best electronic bill presentment tools enable administrators to allocate usage to hierarchy or cost centre structures that reflect their business.

* Greater transparency – The recipient benefits from transparent bill information, allowing them to examine usage at department, team and individual levels.

Bill analysis tools make allocation and reporting a snap. Making these tools available to the end user improves the end user experience while reducing their need for customer service support. It makes real business sense to integrate a tool like this into your business processes. It can help you to cut costs, while providing a non-cost related differentiator to your customers. If you make their life easier, they are more likely to stick with you.

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