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Why Conflicts Can Be Difficult To Resolve
The main reason that conflicts are so difficult to resolve is that they are predominantly influenced by emotions...
Author: Andrew Wood - Category: Business Management
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Effective Coaching - A Question Of Questioning?
Questioning is the critical component of all coaching, it is the principle that coaching is based upon and all good coaches realise that the key to unlocking an individuals potential is through a good use of questions...
Author: Andrew Wood - Category: Self Help
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Handling Allegations Of Bullying And Harassment
Harassment and bullying behaviour in the workplace is unpleasant and offensive It can affect an individual’s professional performance and psychological welfare, and can be so destructive that the effects continue after work, devastating personal lives as well as careers...
Author: Andrew Wood - Category: Business Management
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Brain Training Games? Stick To The Real Thing...
Before you rush out to buy that new Nintendo DS in order to develop your brainpower and increase your thinking age, you might want to consider whether the brain training games live up to the hype...
Author: Andrew Wood - Category: Education
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What Makes A Great Trainer?
I recently overheard a conversation between a trainer and one of their participants, who was asking how the trainer had got into the role...
Author: Andrew Wood - Category: Career
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Is Learning And Development Finally Coming Home?
Recent developments in America suggest that learning and development could be resurrected from the dark, dusty recesses of human resources into a bright new future...
Author: Andrew Wood - Category: Business Management
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Developing Well-Formed Outcomes With NLP
An outcome is a goal that you develop in such a way that conforms to your subconscious mind A goal is usually quite general, whereas an outcome is specific to the individual and provides a very clear understanding of what to do...
Author: Andrew Wood - Category: Self Help
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Meetings Or Work? - A Modern Dilemma
What is it with business people and meetings I’ve lost count of the mundane, ineffective and downright pointless meetings that I have had the misfortune to attend so far this year...
Author: Andrew Wood - Category: Business Management
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Influencing Sales Via 'The Contrast Principle'
My partner and I had taken my son, Quinn, out for a trip to the zoo recently and as we entered we came across the usual ‘souvenir’ store complete with an array of animal related toys...
Author: Andrew Wood - Category: Business
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Sales - How To Handle Objections
Objections are a fact of life for a salesperson and a lot will say that they hate when they get them...
Author: Andrew Wood - Category: Business
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Improving Sales Effectiveness - The Question Is Why?
Achieving sales success is crucial to every business, after all sales is the only revenue generating function within a company, everything else costs money...
Author: Andrew Wood - Category: Business
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Understanding People's Behaviour - Banging Your Head Against A Wall?
I just came home to find my 13 month old son giggling loudly to himself whilst banging his head against the living room wall...
Author: Andrew Wood - Category: Self Help
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Achieving Sales On The Telephone - Effective Outbound Calls
The key to making effective outbound calls is structure The most effective telephone sales person will have a set process for contacting customers and will stick to it, no matter what the temptation to alter their methods...
Author: Andrew Wood - Category: Business
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Top Ten Tips For Engaging Learners
Even the most mundane subjects can be made much more interesting if participants are given plenty of opportunity to do things with the subject material, to think things out for themselves and to talk to each other...
Author: Andrew Wood - Category: Education
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Ten Rules For A Successful Life
Why are some people more successful than others Is it just that some people get all the luck and that’s just the way it is...
Author: Andrew Wood - Category: Self Help
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Effective Customer Care - Mind The GAP's
Providing effective customer care is crucial to the success of any business We all realise this, and yet at times it feels that no matter how much we meet and exceed customer’s needs, they still want more...
Author: Andrew Wood - Category: Business Management
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Sales Culture – Beware Of The Broken Window
There’s a park I walk through on the way home each day It used to be a very pretty park with vast areas of green freshly clipped grass, commemorative benches with gleaming plaques, pristine toilets that won countless awards, trees that have been there for decades and freshly painted playground equipment for the kids to climb over...
Author: Andrew Wood - Category: Business Management
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Team Focus - How To Re-Set The Sights
I was at a training event recently and during the opening 'set the scene' intro the senior director in the company asked the group to list all the things that were stopping them providing a good service to their customers...
Author: Andrew Wood - Category: Leadership
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Think Your Way To Success
One issue that our subconscious has is that it cannot process negative thoughts In other words if I were to say to you now…
“Don’t think of a blue duck”
What do you think of...
Author: Andrew Wood - Category: Self Help
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Don't Lose Your Marbles - Make A Positive Difference To Your Life.
I've never been one to get over losing easily In fact, I distinctly remember pushing a marble up my brother's nose as a dirty faced 8 year old because he beat me at Ker-plunk...
Author: Andrew Wood - Category: Self Help
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Achieving Your Goals - Keeping Things On Track
Apparently when riding the underground people look up at the map and check their progress on average every 40 seconds...
Author: Andrew Wood - Category: Business Management
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