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Think Before You Speak
You are talking to a customer and after you present your product, service or solution, she asks, “What discount can I get...
Author: Kelley Robertson - Category: Business Management
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The Fear Factor
What are you afraid of
If you are like most of the people I encounter in my sales training programs, you likely have some type of fear relating to the sales process...
Author: Kelley Robertson - Category: Business
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How Not To Handle A Cold Call
Like most business people, I receive my fair share of cold calls During a more recent call, the person calling said that she worked for one of North America’s largest website developer...
Author: Kelley Robertson - Category: Business
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The Power Of Self-development
Self-development is a critical component Here is the transcript of an interview I recently gave that outlines the importance of self-development...
Author: Kelley Robertson - Category: Self Help
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The Barf Factor
During a recent presentation we were discussing the importance of being able to deliver a clear, concise message when you first meet with a prospect and we agreed that a quick, thirty second introduction would be an effective approach...
Author: Kelley Robertson - Category: Business
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The Easiest Sale
Virtually everyone wants a quick, easy solution that will help them increase their sales Fortunately, in all but a few situations, this is not an impossible task...
Author: Kelley Robertson - Category: Business
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The Myths Of Selling
For more than a decade I have the opportunity to interact with thousands of salespeople and I have discovered a few myths that many of them have fallen prey to...
Author: Kelley Robertson - Category: Business
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Persistence Without Stalking
Persistence is a vital skill that every sales person needs It’s been said that most sales are made after eight contacts with a prospect...
Author: Kelley Robertson - Category: Business
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Who Is Costing You Money?
My wife and I recently needed to renew our mortgage for another term The last time our mortgage was due, our bank called several months in advance and offered a good interest rate so we automatically renewed with them...
Author: Kelley Robertson - Category: Business
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Small Mistakes Cost You Big Money
My wife and I were shopping for a new lighting fixture to hang above our dining room table We wanted something relatively contemporary, and in our quest, we visited over a dozen stores in search of the perfect light...
Author: Kelley Robertson - Category: Business Management
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Dealing With Distractions
In today’s business world it is not uncommon for many sales people to work from a home office At first this may seem like a great opportunity, however, it does create some unique challenges...
Author: Kelley Robertson - Category: Business Management
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Be My Guest
In recent years many different businesses have begun to approach their clients differently They are now labeling them as guests, which has been the norm in the hospitality industry for decades...
Author: Kelley Robertson - Category: Business Management
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Communicate To Succeed
During a recent visit to a local electronics retailer the sales person I usually dealt with was engaged with another customer so someone else helped me and answered my questions...
Author: Kelley Robertson - Category: Business Management
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The Power Of One
One is a very tiny number However, it can have a tremendous impact on your revenues...
Author: Kelley Robertson - Category: Business Management
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Are Your Policies Hurting Your Business?
A customer’s purchase is overcharged by $1000...
Author: Kelley Robertson - Category: Business Management
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Does Your Service Sell?
Smart business owners know that providing great service to their patrons is an essential ingredient to their overall success...
Author: Kelley Robertson - Category: Marketing
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Balancing The Scales
If you’re like most people you are probably working harder and longer than you used to As a result, finding balance in today’s fast-paced world is more difficult than ever before...
Author: Kelley Robertson - Category: Self Help
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The Myth About Price
In today’s competitive business environment, it often seems that the most important aspect of someone’s buying decision is price...
Author: Kelley Robertson - Category: Business Management
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The Power Of A Name
Remembering a customer’s name can improve your sales However, people in my workshops often tell me that they have a difficult time remembering names...
Author: Kelley Robertson - Category: Business
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