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Seven Success Secrets to be Better at Everything
I have never met someone who didn’t want to be successful at something It’s fair to say we all want to be successful...
Author: Kevin Stirtz - Category: Business
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Six Step to Improve Customer Service Right Now
We get a lot of advice about how to deliver great customer service Many of the tips are reminders of what we already know (but we occasionally forget)...
Author: Kevin Stirtz - Category: Business Management
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Remember to Have Fun
Too often we get so busy and focused managing our businesses that we forget life is supposed to be fun...
Author: Kevin Stirtz - Category: Self Help
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What Do Customers Really Want? Survey Reveals the Truth
It’s a question we should always ask and yet we often find so difficult to answer How an organization handles this question (and the answers) will determine its ultimate success...
Author: Kevin Stirtz - Category: Business Management
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Get More Customers by Sending the Right Message
I had a meeting at one of the newer hotel restaurants in my area It’s a nice 4 star hotel - very well designed and decorated...
Author: Kevin Stirtz - Category: Business Management
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Six Steps to More Loyal Customers
We all know it’s important to have loyal customers But do you know how important it is...
Author: Kevin Stirtz - Category: Business Management
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Customer Service Expert Offers 5 Steps to More Job Security
Remember, in tough times it’s even more important for companies to make their customers happy, so they keep coming back...
Author: Kevin Stirtz - Category: Business Management
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Did Starbucks Stumble on Service?
The buzz in the world of coffee these days is not being produced by caffeine intake It’s generated by the swirl of news reports and comments about Starbucks plans to close over 600 stores...
Author: Kevin Stirtz - Category: Business Management
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Top Ten Customer Service Tips for the 2008 Republican National Convention
The economic impact an event like the Republican National Convention has on a host city is tremendous...
Author: Kevin Stirtz - Category: Business Management
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Amazing Customer Service Means Focusing on What Your Customer Wants, Not What You Want
Too often I hear people give bad advice to others about how to talk with new potential clients Rather than focus on what the customer is trying to accomplish now, they try to get their foot in the door for a long-term relationship with the company...
Author: Kevin Stirtz - Category: Business Management
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Are You All In?
I was at a meeting last week where a man I respect used the term “all in” He used it in a relevant, powerful and eloquent way...
Author: Kevin Stirtz - Category: Business Management
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How to Handle Customer Complaints
Fifteen years ago I had a complaint at a very well known Italian restaurant in Minneapolis I still remember how badly the employee responded to my concern...
Author: Kevin Stirtz - Category: Business Management
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Four Things Airlines (Or Any Company) Can Do to Improve Customer Service
Poor customer service from airlines is legendary It’s cliche...
Author: Kevin Stirtz - Category: Business Management
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Foolish Consistency Is The Hobgoblin Of Poor Service
With apologies to Ralph Waldo Emerson for paraphrasing his quote , here’s an easy way to make your company stand out from the rest, in a good way or in a bad way...
Author: Kevin Stirtz - Category: Business Management
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Forget Who Your Customers Are. Focus on What They Want
It seems whenever we talk about finding and targeting our customers, we focus on who they are Are they young, old or middle aged...
Author: Kevin Stirtz - Category: Business Management
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Top 10 Tips For Using Web 2.0 To Promote Your Business
We hear a lot about “Web 20″ these days...
Author: Kevin Stirtz - Category: Business
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Top 10 Networking Tips To Get More Customers
Networking is a great way to meet people in a “non-selling” setting So, don’t sell...
Author: Kevin Stirtz - Category: Marketing
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Top 7 Tips To Be Great Public Speaker
Public speaking is one of the best ways to promote your business, your career or your organization There is an endless number of groups looking for informative and entertaining speakers...
Author: Kevin Stirtz - Category: Marketing
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How Do Your Prospects See You?
Not long ago I was talking with a person I mentor She is new to her business and new to direct sales, so we spent some time discussing how the selling was going...
Author: Kevin Stirtz - Category: Marketing
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13 Top Tips For Better Cold Calling Results
I know most of us hate cold calling But for many businesses it can be a cost-effective way to generate quality leads...
Author: Kevin Stirtz - Category: Marketing
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Selling Success Secrets: How To Keep Your Customers For Life
There’s a cartoon that says a lot about the real role salespeople play
It shows a king in his castle, about to be overwhelmed by an enemy force (carrying bows and arrows)...
Author: Kevin Stirtz - Category: Marketing
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Creating Customers
A pretty smart guy reminded me recently of the reason we're in business He said it's to "create customers...
Author: Kevin Stirtz - Category: Marketing
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Small Business Marketing Secrets - Use Repetition And Impact For Big Results
Many business owners I have worked with have tried running ads in direct mail pieces that come out monthly or quarterly (or something in between)...
Author: Kevin Stirtz - Category: Marketing
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Focus On The Right Things To Grow Your Business Better
Lately I find myself stepping on our bathroom scale at least once a day I think it's because I have been exercising more regularly and I want to see the results...
Author: Kevin Stirtz - Category: Marketing
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Sales & Marketing Are Changing - Stay Current To Stay Effective
I've had some conversations with people about how some big trends are changing how people respond to marketing and sales efforts...
Author: Kevin Stirtz - Category: Marketing
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Never Return Phone Calls Right Away
I once had a boss who told us to never return phone calls right away He said if you return a call too quickly, the other person might think you're not very busy...
Author: Kevin Stirtz - Category: Marketing
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Know The Difference Between Marketing And Selling
As we think about how to improve our marketing it helps to define our activities so we use the right tool for the right job...
Author: Kevin Stirtz - Category: Marketing
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How Did You Hear About Us?
One of the best things you can do for your business is to ask new customers how they found out about you...
Author: Kevin Stirtz - Category: Marketing
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Lessons From Greatness
“Great work is done by people who are not afraid to be great” - Fernando Flores
I use to be envious of great people...
Author: Kevin Stirtz - Category: Business Management
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Super-charge Your Sales And Marketing With This Powerful Secret
When I was just out of college, I was lucky enough to have a mentor He was a successful businessman...
Author: Kevin Stirtz - Category: Marketing
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