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Shaking Hands Throughout History And Around The World
"You can't shake hands with a clenched fist"
- Indira Gandhi
The most significant gesture in business and in life is a handshake...
Author: Lydia Ramsey - Category: Business
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Leaving On A Jet Plane? Business Etiquette To Go
Business travel is often a necessity whether you work for a Fortune 500 company or own a small home based business...
Author: Lydia Ramsey - Category: Etiquette
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R.e.s.p.e.c.t. - Your Client's Communications Preferences
Imagine this: you've worked for hours putting together the proposal that your prospective client requested and are finally ready to hit the send button...
Author: Lydia Ramsey - Category: Business
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Managing Messy Food
For the past month you have been attending more than the usual number of parties and receptions, and the end is not yet in sight...
Author: Lydia Ramsey - Category: Advice
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Business Manners Apply To Interviewers As Well As Applicants
Today's job applicants are encountering a lack of courtesy that is all too common Businesses are flooded with applicants for every opening and many are showing a lack of respect for job seekers by failing to respond to their applications...
Author: Lydia Ramsey - Category: Jobs
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Got Voice Mail?
"There's not anybody who really cares about using voice messaging the way I envisioned it" According to Gordon Matthews, the inventor of voice mail, he never anticipated that his automated message system would be used to confuse and frustrate business callers...
Author: Lydia Ramsey - Category: Business Management
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Can You Afford What Rudeness Is Costing Your Business?
Have you ever thought about how much rudeness may be affecting your bottom line What is the cost to your company when you or the people who represent you lack proper manners...
Author: Lydia Ramsey - Category: Business Management
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Winning Customers Over The Phone
Do you sometimes wonder where your customers have gone In a study by the International Customer Research Institute, individuals gave the following reasons for becoming "non-repeat" customers:
* 1 percent died (makes you wonder how they responded)
* 3 percent moved
* 5 percent said friendships
* 9 percent said competition
* 14 percent were dissatisfied with the product
* 68 percent cited an attitude of indifference by employees
How many times do you think that employee attitude is communicated by phone...
Author: Lydia Ramsey - Category: Marketing
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Working With The Disabled
Since Congress passed the Americans with Disabilities Act in 1990, people who previously had limited or no access to public places now move about with a degree of ease in the workplace...
Author: Lydia Ramsey - Category: Etiquette
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Keeping Your Cool When The Customer Gets Hot
A day in the life of a business person can be filled with joy and satisfaction or it can be frustrating and stressful...
Author: Lydia Ramsey - Category: Business Management
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Minding Your Global Manners
To say that today's business environment is becoming increasingly more global is to state the obvious...
Author: Lydia Ramsey - Category: Business
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A Clothes Encounter In The Business World
Do you ever wonder where all the dress rules have gone Depending on when and where you are on any given business day, the words "distant past" might come to mind...
Author: Lydia Ramsey - Category: Business
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Stand Out In Business The Write Way
When was the last time you received a handwritten note from a business associate It may be that it was too long ago for you to remember...
Author: Lydia Ramsey - Category: Writing
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Body Language Speaks Louder Than Words
Has it ever occurred to you how much you are saying to people even when you are not speaking Unless you are a master of disguise, you are constantly sending messages about your true thoughts and feelings whether you are using words or not...
Author: Lydia Ramsey - Category: Business
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Five Stumbling Blocks To Successful Networking And How To Overcome Them
The ability to connect with people is essential to success in any business Professional networking events present opportunities to interact with others on a personal level and to develop profitable relationships...
Author: Lydia Ramsey - Category: Business
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Greeting Card Tango: How To Impress, Not Stress, During The Holidays
When it comes to holiday greeting cards, to send or not to send is often the question Once you have decided in the affirmative, you then have to determine who to include on your list, what kind of card to choose and how to address the envelope...
Author: Lydia Ramsey - Category: Etiquette
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Nine Questions To Ask Yourself Before You Head To The Office Party
One thing you can count on during the holiday season is the obligatory office party No matter what the size of the organization, there is always an effort to bring coworkers together for one more moment of merriment...
Author: Lydia Ramsey - Category: Etiquette
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The Top Twelve E-Mail Mistakes That Can Sabotage Your Career
You return to your office from an afternoon meeting and decide to check e-mail You wonder where your day went after spending hours downloading messages, reading some, deleting others, crafting replies and filing those that you want to work on later...
Author: Lydia Ramsey - Category: Etiquette
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How To Seal The Deal In Seven Seconds
Can you close a sale in just seven seconds You can do it even faster if you make a great first impression...
Author: Lydia Ramsey - Category: Etiquette
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Successfully Meeting And Greeting - Ten Strategies For Getting Off To A Good Start
A day in the life of every businessperson is made up of a series of meetings and greetings Whether you are making the initial contact with a client or a colleague, you want to get off on the right foot...
Author: Lydia Ramsey - Category: Business
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