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Best Practices For Eservice
Introduction
The quality of the service is an essential condition to guarantee the clientele’s satisfaction, deserve their loyalty and get references...
Author: Michel Dionne - Category: Business
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Best Practices For Ecrm
Introduction
The Customer Relationship Management is first of all and before anything else, a business strategy technologically supported and not the other war around...
Author: Michel Dionne - Category: Business
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Best Practices For Esales
Introduction
The eSales is applicable to several stages of the sales process: in prospecting while in a WEBinar, in the occasion of a presentation, preparing a submission, the review of a proposition , the negociation of a contract and lastily for the coordination of a project and the client’s satisfaction follow up...
Author: Michel Dionne - Category: Business
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Best Practices For Emeeting
Introduction
The technology analysts agree that the eMeeting is the WEBconference application that must experience the strongest growth in the following years...
Author: Michel Dionne - Category: Business
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Webconference Applications For Sales
Problems
The traveling time lost in getting to a prospect is expensive and not necessarily justified due to various reasons, such as when the prospect is insufficiently qualified or when the prospect's role in the acquisitions process is not clear...
Author: Michel Dionne - Category: Business
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Webconference Applications For Marketing
Problems
Communications for marketing should play an essential role not only from a promotional point of view but also from the point of view of the generation of qualified prospects for their sales team...
Author: Michel Dionne - Category: Business
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Webconference Applications For Service
Problems
In many ways, the requests for technical assistance are symptomatic of the deficiencies in the users' training or the quality of the documentation they were given...
Author: Michel Dionne - Category: Business
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Webconference Applications For Personnel
Problems
Integration of new employees is a difficulty faced by many companies The new additions are left to fend for themselves, hoping to learn directly in the arena...
Author: Michel Dionne - Category: Business
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Webconference Applications For Finance
Problems
The image of the title "CFO" (Chief Finance Officer) no longer corresponds to that of a severe auditor who authorizes minimal expense, and who is always waiting for revenues, behind closed doors...
Author: Michel Dionne - Category: Business
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Webconference Applications For Management
Problems
It has been observed that it is becoming increasingly difficult to conciliate the agendas of the people managing the company in order to schedule the statutory meetings in conjunction with the workshops of the ongoing projects...
Author: Michel Dionne - Category: Business
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Webconference Applications For Production
Problem
Within companies, coordination of information, whether technological or professional (related to architecture, engineering, or other kinds of practices) is of utmost importance...
Author: Michel Dionne - Category: Business
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