http://www.isnare.com/?s=author&a=Anne+Rose Business Management Anne Rose Fri, 29 Feb 2008 00:00:00 +0800 http://www.isnare.com/?aid=229270&ca=Business+Management You know the situation - you're feeling positive and go into a meeting with someone who is obviously stressed. This stress impacts not just one person, but everyone in the room. It disrupts the flow of the meeting and the eventual outcome. As you make your way to another meeting you carry some of th... Business Anne Rose Tue, 29 May 2007 00:00:00 +0800 http://www.isnare.com/?aid=155223&ca=Business The average company loses half their customers in 5 years and half their employees in 4 yearsı This has significant impact to overall customer, employee, investor and supplier loyalty. Loyalty is the degree to which these groups are loyal to your product, service and organization. In today's market... Business Anne Rose Tue, 29 May 2007 00:00:00 +0800 http://www.isnare.com/?aid=155225&ca=Business In a fast paced, dynamic environment like a customer facing group, there is potential for great wins and some losses as far as attracting, gaining and retaining customers go. So who is responsible for customer service? Anyone who touches the customer, either directly or indirectly is providing a le... Business Anne Rose Tue, 29 May 2007 00:00:00 +0800 http://www.isnare.com/?aid=155234&ca=Business There are more and more demands being made of front line team members, and sometimes the pressure can be heard by your customer. As the leader of a customer facing team you must be aware of what is going on with your team members - how to best support them, develop their skills and handle some tough...