http://www.isnare.com/?s=author&a=Barnard+Crespi Business Barnard Crespi Tue, 18 Dec 2007 00:00:00 -0800 http://www.isnare.com/?aid=131554&ca=Business For the past few years, IVR (Interactive Voice Response) has been getting a really bad wrap for mediocre implementation results, as organizations push the technology to the limit, on unfulfilled promises from vendors, and, in efforts to cut costs from handling calls from customers. However prior to... Computers and Technology Barnard Crespi Tue, 11 Jul 2006 00:00:00 -0700 http://www.isnare.com/?aid=60115&ca=Computers+and+Technology Interactive Voice Response is one of the most widely used technologies in business today. Utilized by organizations to deliver a wide range of services over the telephone, IVR provides a broad spectrum of uses for B2B and B2C applications, including surveys, account inquiry systems, lead generation,...