http://www.isnare.com/?s=author&a=Benjamin+D.+Cowan Jobs Benjamin D. Cowan Tue, 14 Nov 2006 00:00:00 -0800 http://www.isnare.com/?aid=101062&ca=Jobs You attract them, you screen them, you interview them, you hire and train them, and then they leave you. It is estimated that employee turn over costs U.S. companies over one billion dollars annually. This cost comes from the expenses associated with: Screening resumes, interviewing candidates, test... Jobs Benjamin D. Cowan Sat, 14 Oct 2006 00:00:00 -0700 http://www.isnare.com/?aid=92574&ca=Jobs From the purchase of a new car to grabbing a quick burger, people are exposed to examples of exceptional and poor customer service every day. As the Client Relations Manager at an Arizona based HR consulting firm, I receive constant compliments about our stellar customer service. Regardless of compl... Career Benjamin D. Cowan Sun, 17 Sep 2006 00:00:00 -0700 http://www.isnare.com/?aid=85608&ca=Career A common challenge for any organization arises when dealing with negativity in the midst of its workforce. During my employment at an Arizona based HR consulting company, I received numerous calls from employers seeking advice concerning negativity within their organization. People with very differe...