http://www.isnare.com/?s=author&a=Brian+M.+Sprague Business Management Brian M. Sprague Tue, 27 May 2008 00:00:00 +0800 http://www.isnare.com/?aid=256834&ca=Business+Management Superior customer service is one of the hallmarks of high-performance businesses. In fact, recent Accenture research has found that for high-tech companies, above-average service is virtually required to ensure repeat business and strong customer advocacy. Yet many companies delude themselves into t...