http://www.isnare.com/?s=author&a=Chad+Ivins Business Management Chad Ivins Mon, 27 Nov 2006 00:00:00 +0800 http://www.isnare.com/?aid=104617&ca=Business+Management * What exactly is CRM? CRM means Customer Relationship Management. This is a method used by businesses or enterprises to organize and manage customer relationships. It has methods, software, software and web-based capabilities. It is about being aware of customer needs and responding to them efficie...