http://www.isnare.com/?s=author&a=David+Cowgill Business David Cowgill Thu, 09 Mar 2006 00:00:00 -0800 http://www.isnare.com/?aid=38633&ca=Business Review a stack of business journals and three letters will likely pop up time and time again - CRM. The universal acronym for customer (or client) relationship management, CRM is seemingly the Holy Grail of today’s business manager. For the professional services person, some iterations of CRM may be...