http://www.isnare.com/?s=author&a=Dr.+Wilfred+Calmas Business Management Dr. Wilfred Calmas Wed, 12 Apr 2006 00:00:00 -0700 http://www.isnare.com/?aid=45386&ca=Business+Management As a performance coach for a New York life insurance agency, I conducted weekly sessions with the management team to focus on increasing company productivity, retention, and profitability. At the first meeting, six of the seven senior managers were on time, and I asked these managers how they handle... Business Management Dr. Wilfred Calmas Wed, 12 Apr 2006 00:00:00 -0700 http://www.isnare.com/?aid=45387&ca=Business+Management To reduce turnover, managers and employees need to communicate effectively. Nancy*, a hardworking legal secretary, is considering quitting after five years. Why? Because she feels overworked and underpaid compared to the firm’s other legal secretaries. She claims her colleagues make frequent persona...