http://www.isnare.com/?s=author&a=Gretchen+Philips Computers and Technology Gretchen Philips Sun, 03 Dec 2006 00:00:00 -0800 http://www.isnare.com/?aid=105712&ca=Computers+and+Technology Oh, the irony. Online CRM Services shy away from offering customers a Service Level Agreement. Why the reticence when Customer Service is the bread and butter of CRM services? CRM services push the envelope for eBusiness activities, and as a result businesses are dependent on background technology s...