http://www.isnare.com/?s=author&a=John+Tillison Business John Tillison Tue, 29 Jan 2008 00:00:00 +0800 http://www.isnare.com/?aid=179232&ca=Business In 1981, Mike McNeill ran into an "unreasonable customer". As a Captain on a DeHavillan Dash-7 aircraft, Mike was making a routine flight from Killeen, Texas to Dallas. A 45-minute hop. Shortly after the airplane leveled off, a passenger came into the cockpit and suggested a new destination: Cuba. W...