http://www.isnare.com/?s=author&a=Kevin+Stirtz Business Kevin Stirtz Mon, 18 Aug 2008 00:00:00 +0800 http://www.isnare.com/?aid=284684&ca=Business I have never met someone who didn’t want to be successful at something. It’s fair to say we all want to be successful. Here are some tips I’ve learned over the years that have helped me stay on track and move toward my dreams. 1. Do the Right Things Every Day. The best way to accomplish anything is... Business Management Kevin Stirtz Fri, 15 Aug 2008 00:00:00 +0800 http://www.isnare.com/?aid=283733&ca=Business+Management We get a lot of advice about how to deliver great customer service. Many of the tips are reminders of what we already know (but we occasionally forget). And these are useful. But sometimes, we need more than a reminder. Sometimes it’s helpful to have a system or, at least, some steps to follow. Here... Self Help Kevin Stirtz Fri, 15 Aug 2008 00:00:00 +0800 http://www.isnare.com/?aid=283735&ca=Self+Help Too often we get so busy and focused managing our businesses that we forget life is supposed to be fun. I’m as guilty of this as anyone. Running a business is serious work so we seem justified by keeping our noses to the grindstones. Unfortunately, when we do that we often forget to enjoy our busine... Business Management Kevin Stirtz Fri, 15 Aug 2008 00:00:00 +0800 http://www.isnare.com/?aid=283737&ca=Business+Management It’s a question we should always ask and yet we often find so difficult to answer. How an organization handles this question (and the answers) will determine its ultimate success. Because if you consistently offer your customers what they want (at a price they feel is fair) you’ll have all the custo... Business Management Kevin Stirtz Fri, 15 Aug 2008 00:00:00 +0800 http://www.isnare.com/?aid=283739&ca=Business+Management I had a meeting at one of the newer hotel restaurants in my area. It’s a nice 4 star hotel - very well designed and decorated. If I were traveling I wouldn’t hesitate to stay there. Approaching the hotel, it’s easy to see they spent a lot of money. And it’s an impressive place. As I entered the fron... Business Management Kevin Stirtz Thu, 14 Aug 2008 00:00:00 +0800 http://www.isnare.com/?aid=283065&ca=Business+Management We all know it’s important to have loyal customers. But do you know how important it is? A study by Bain and Company suggests that a 5% increase in customer loyalty can improve profitability by anywhere from 25% to 95%. It shows us there are big opportunities available for owners and managers who ar... Business Management Kevin Stirtz Thu, 14 Aug 2008 00:00:00 +0800 http://www.isnare.com/?aid=283066&ca=Business+Management Remember, in tough times it’s even more important for companies to make their customers happy, so they keep coming back. That’s the foundation of building your own job security. If you consistently make your customers happy they’ll help you have more job security by staying with you. Every smart man... Business Management Kevin Stirtz Thu, 14 Aug 2008 00:00:00 +0800 http://www.isnare.com/?aid=283069&ca=Business+Management The buzz in the world of coffee these days is not being produced by caffeine intake. It’s generated by the swirl of news reports and comments about Starbucks plans to close over 600 stores. For me this begs the question: Did Starbucks stumble on their vaunted customer service? As Starbucks has becom... Business Management Kevin Stirtz Thu, 14 Aug 2008 00:00:00 +0800 http://www.isnare.com/?aid=283070&ca=Business+Management The economic impact an event like the Republican National Convention has on a host city is tremendous. But if the event is done extremely well, the benefits can go on for years. Here are ten customer service tips to the people hosting the 2008 RNC to help the event be spectacular in the eyes of the... Business Management Kevin Stirtz Thu, 14 Aug 2008 00:00:00 +0800 http://www.isnare.com/?aid=283072&ca=Business+Management Too often I hear people give bad advice to others about how to talk with new potential clients. Rather than focus on what the customer is trying to accomplish now, they try to get their foot in the door for a long-term relationship with the company. It’s like talking about marriage, kids and and the...