http://www.isnare.com/?s=author&a=Leigh+A.+Zaykoski Writing Leigh A. Zaykoski Tue, 01 May 2007 00:00:00 +0800 http://www.isnare.com/?aid=82320&ca=Writing Writing a job description can be a time-consuming process, but is well worth the time and effort in terms of setting expectations and reducing litigation opportunities for applicants or terminated employees. In addition, job descriptions are closely linked with other human resources functions such a... Business Management Leigh A. Zaykoski Mon, 30 Apr 2007 00:00:00 +0800 http://www.isnare.com/?aid=82318&ca=Business+Management Understanding the needs of your customers is an important tool for identifying a starting point for future improvement. Before spending a great deal of valuable time, money, and resources on service improvement programs, you must understand how your customers rate your current service and how you ca...