http://www.isnare.com/?s=author&a=Leigh+Branham Business Management Leigh Branham Fri, 29 Feb 2008 00:00:00 +0800 http://www.isnare.com/?aid=229276&ca=Business+Management Managers born before 1960 have two battles to fight daily – the “war for talent” and the “generational war” with workers born in the 1960s and 1970s, not to mention the up-and-coming “nexters.” Because there are 20 million fewer Generation X-ers than baby boomers, retaining 21- to 41- year old worke... Business Management Leigh Branham Tue, 01 Jan 2008 00:00:00 +0800 http://www.isnare.com/?aid=212845&ca=Business+Management Through the prime cost-cutting and downsizing years of the late ‘80s and early ‘90s, corporate executives would draw a cynical reaction whenever they mouthed the words, “people are our most important asset.” Now, when they say it, we are more likely to believe they really mean it. Why? Because if th... Jobs Leigh Branham Sun, 30 Dec 2007 00:00:00 +0800 http://www.isnare.com/?aid=212104&ca=Jobs When an employee takes a new job, he or she forges an invisible psychological contract with the new employer. Though not a formal contract, it is a powerful one, consisting of two sets of mutual expectations – what the employee and employer each expect to give to and get from each other. When these... Business Leigh Branham Tue, 04 Dec 2007 00:00:00 +0800 http://www.isnare.com/?aid=205739&ca=Business • 67 percent of customers leave because of an attitude of indifference on the part of a company employee. (American Society for Quality, 2000) • Enthusiastic workers often increase the quality of work by huge percentages-up to a 75 percent reduction in defect rates. (Sirota, Mischkind, and Meltzer,... Business Management Leigh Branham Tue, 04 Dec 2007 00:00:00 +0800 http://www.isnare.com/?aid=205765&ca=Business+Management In June 2004, I was invited to speak at a “Workplace of Choice” conference in Las Vegas sponsored by the American Strategic Management Institute. Representatives from seven of this year’s Fortune list of the “100 Best Places in America to Work” were also invited to share the secrets of their compani... Business Leigh Branham Thu, 25 Oct 2007 00:00:00 +0800 http://www.isnare.com/?aid=195905&ca=Business We hear the word “talent” tossed about quite a bit these days. We know there is, and will continue to be, a shortage of it. We also know that finding and engaging the right talent will be the key to surviving in the service-driven new economy. So, as we mark Labour Day, it seems fitting ask the ques...