http://www.isnare.com/?s=author&a=Liz+Tahir Business Management Liz Tahir Fri, 24 Jul 2009 00:00:00 +0800 http://www.isnare.com/?aid=265337&ca=Business+Management How often have you felt you were communicating clearly, only to find you have sent the wrong message? This can happen because we are concentrating on what we say (verbal) instead of how we are saying it (nonverbal). The delivery of a message is as integral as the words in a message. We can't persu... Marketing Liz Tahir Wed, 28 Jan 2009 00:00:00 +0800 http://www.isnare.com/?aid=208592&ca=Marketing As Sarah wound her way past the tables and toward the stage to get her "Top Salesperson Award" at the company's annual dinner, her colleagues were mumbling about how someone with the firm only a year could have sold more than anyone else. Sarah was pleasant enough, but hardly the gregarious salesman... Marketing Liz Tahir Wed, 15 Oct 2008 00:00:00 +0800 http://www.isnare.com/?aid=156826&ca=Marketing Recently, I walked over to my bank for what I hoped would be a quick transaction, and felt I was in luck as one of the five tellers had only one person in her line, while the others all had two or three. So I headed for that teller. Big mistake. The customer being helped obviously had some sort o... Marketing Liz Tahir Wed, 23 Apr 2008 00:00:00 +0800 http://www.isnare.com/?aid=134318&ca=Marketing When we realize that virtually every aspect of our business and personal life requires negotiation, the benefit of being a better, more efficient negotiator is clear. Negotiating skills are not usually part of our formal education, though we use these skills all day, every day. These skills are at... Business Management Liz Tahir Thu, 10 Apr 2008 00:00:00 +0800 http://www.isnare.com/?aid=156825&ca=Business+Management One recent morning, at 10:35, I walked into a local McDonald’s and ordered a sausage biscuit. The counter person turned around to look up at the clock. Then she said to me: “Breakfast ends at 10:30.” A little surprised, I told her that it was only a few minutes after that time and couldn’t she sell... Marketing Liz Tahir Mon, 14 Jan 2008 00:00:00 +0800 http://www.isnare.com/?aid=107271&ca=Marketing Curt and Justin were lifelong fishing buddies. Now, in their retirement, they had together taken up the art of do-it-yourself home-improvers. Curt decided to tackle wallpapering his living room. When he finished the job, he proudly called his friend over to see his handiwork. Justin was very imp... Marketing Liz Tahir Mon, 14 Jan 2008 00:00:00 +0800 http://www.isnare.com/?aid=107272&ca=Marketing Recently I was talking with a retailer in his store, and as we were walking around the floor, we came to a rack housing sportswear. Some of the sweaters on the rack were dangling from the hangers. He called over to ask a sales associate to straighten the rack, and we moved on through the store.... Business Management Liz Tahir Thu, 29 Nov 2007 00:00:00 +0800 http://www.isnare.com/?aid=134316&ca=Business+Management The People aspect of business is really what it is all about. Rule #1: Think of customers as individuals. Once we think that way, we realize our business is our customer, not our product or services. Putting all the focus on the merchandise in our store, or the services our corporation offers, leave...