http://www.isnare.com/?s=author&a=Mark+Rosenberger Business Management Mark Rosenberger Mon, 26 Sep 2005 00:00:00 -0700 http://www.isnare.com/?aid=12510&ca=Business+Management I recently re-read the work of Dr. W. Edward Deming. He's one of my "thought hero'es"-someone who has greatly influenced how I see quality, performance, productivity, success and "WOW!ing" both employees and customers. Several decades ago, Deming offered a new perspective on how the game of business... Business Management Mark Rosenberger Thu, 08 Sep 2005 00:00:00 -0700 http://www.isnare.com/?aid=10495&ca=Business+Management When it comes to customer satisfaction there is plenty of focus on the customer in most organizations. But little is written about the need to take care of the people you count on most so you can take great care of your customer --your Trapeze Buddies. Simply stated, a Trapeze Buddy is anyone you co... Business Management Mark Rosenberger Mon, 08 Aug 2005 00:00:00 -0700 http://www.isnare.com/?aid=7323&ca=Business+Management After 128 years of business, a household word, Montgomery Wards, Inc., closed their doors forever and filed bankruptcy. With 258 stores and 28,000 employees in 30 states, Wards fell victim to competition from service-driven retailers like Wal-Mart, Home Depot and Circuit City. Wards claimed a "poor... Business Management Mark Rosenberger Fri, 29 Jul 2005 00:00:00 -0700 http://www.isnare.com/?aid=6529&ca=Business+Management Who do you know who is feeling stuck, under-performing or dealing with frustration and upset? These folks might be suffering from FLAT WORLD THINKING SYNDROME! (FWTS) "Flat World Thinking Syndrome" is the number one issue standing between predictable performance and breakthrough performance. Allow m...