http://www.isnare.com/?s=author&a=Matt+Hogansworth Business Matt Hogansworth Wed, 06 Jul 2005 00:00:00 +0800 http://www.isnare.com/?aid=4971&ca=Business Customer Relationship Management (CRM) is one of the most effective tools for improving customer relationships and therefore increasing revenue, customer satisfaction, and customer retention. Unfortunately, some CRM strategies fail. This leaves CRM vendors and their customers baffled, but there a fe... Business Management Matt Hogansworth Tue, 07 Jun 2005 00:00:00 +0800 http://www.isnare.com/?aid=3450&ca=Business+Management In order to maintain a successful business, the business must understand and maintain a positive relationship with its customers. Customer Relationship Management (CRM) is the process of bringing the customer and the company closer together. There are many different areas in which Customer Relations...