http://www.isnare.com/?s=author&a=Pan+Doren Computers and Technology Pan Doren Thu, 24 Jan 2008 00:00:00 +0800 http://www.isnare.com/?aid=131440&ca=Computers+and+Technology Adoption of online tools should facilitate interaction by customers -- e.g., interactive product imaging and site search. Tools that engage customers promote increased activity, and thus more data, which in turn generates insights obtained through analytics to create a better customer experience. We...