http://www.isnare.com/?s=author&a=Paul+Levesque Business Management Paul Levesque Thu, 27 Mar 2008 00:00:00 -0700 http://www.isnare.com/?aid=165570&ca=Business+Management Most towns have at least one “flashpoint” business—a place that’s famous for its turbo-charged workers and lines of eager customers. These are the local hot spots that are “always jumping,” places in which employee motivation and customer satisfaction fuel each other in a flashpoint of contagious en... Business Paul Levesque Tue, 10 Jul 2007 00:00:00 -0700 http://www.isnare.com/?aid=165875&ca=Business While howls of protest over poor customer service continue to fill the air, there remain some businesses that manage to consistently deliver superior customer service year in and year out. These are the places where turbo-charged employees pursue customer delight with a passion, places that ignite a... Business Paul Levesque Tue, 10 Jul 2007 00:00:00 -0700 http://www.isnare.com/?aid=165879&ca=Business All businesses that outperform their competitors have two key characteristics in common: a highly-energized workforce, plus hordes of delighted customers that keep coming back. Two nice things to have - but of course everyone knows the reason so few businesses enjoy a clear competitive advantage is... Business Paul Levesque Tue, 10 Jul 2007 00:00:00 -0700 http://www.isnare.com/?aid=165885&ca=Business Businesses have been trying for decades to import good service practices and graft them into their own work settings. They use training programs or other means to try and "regimentalize" key service behaviors-an outside-in approach that seldom makes things any better, and often only makes things wor...