http://www.isnare.com/?s=author&a=Richard+Barrett Business Richard Barrett Wed, 30 Aug 2006 00:00:00 +0800 http://www.isnare.com/?aid=70379&ca=Business "Change" is the watchword for the insurance sector. Increasing customer churn and pressure on premiums are eroding profitability, highlighting the need for significant cost reductions in the areas of customer acquisition and service. This threatens the traditional operating model as organizations re...