http://www.isnare.com/?s=author&a=Robert+T+Norton Business Management Robert T Norton Mon, 05 Jan 2009 00:00:00 +0800 http://www.isnare.com/?aid=335100&ca=Business+Management I had never really paid much attention to ITIL training, let alone any other type of training, until the other day when I walked into the office and saw a big notice on the training board announcing an ITIL training course was commencing in the afternoon for all staff. As I read the notice, I realis...