Articles Written by Scott Glatstein From Isnare.com http://www.isnare.com/?s=author&a=Scott+Glatstein Improving Customer Experiences - Is it Still Important Or is Price the Only Thing That Matters? Business Scott Glatstein Mon, 19 Apr 2010 00:00:00 -0700 http://www.isnare.com/?aid=451183&ca=Business Has the economic downturn minimized the importance of the Customer Experience? In Chapter 5 of my book, Strategy Activation: How to Turn Your Vision into Marketplace Success, I talk about how important it is to improve your holistic customer experience to differentiate your company from your competi... Business Strategy Execution: 4 Reasons Why Your Company’s Strategy Isn’t Working Business Management Scott Glatstein Fri, 22 Feb 2008 00:00:00 -0800 http://www.isnare.com/?aid=119214&ca=Business+Management There are many different value-creation strategies your company can follow to marketplace success. Perhaps your organization’s differentiating strategy is: • Offering outstanding customer service like Nordstrom. • Trading on an upscale image like Mercedes. • Positioning yourself as the low-price lea...