Articles Written by Steven R Taylor From Isnare.com http://www.isnare.com/?s=author&a=Steven+R+Taylor Defining Customer Management: Managing Lasting Relationship With Your Customers Business Management Steven R Taylor Fri, 09 Nov 2007 00:00:00 +0800 http://www.isnare.com/?aid=199538&ca=Business+Management What is Customer Relationship Management (CRM)? These are systems, processes and procedures that help companies manage their customer relationships. CRM is a combination of processes, methods, systems, and technological know-how that will help the company deal with their customers effectively and ef... Surveys To Improve Customer Services Business Management Steven R Taylor Fri, 09 Nov 2007 00:00:00 +0800 http://www.isnare.com/?aid=199539&ca=Business+Management We are constantly undergoing changes within our companies. Success one time does not mean success forever. With bad management and poor customer service, a company can find itself facing problems that they might not be able to handle. But if a company mastered the skill in achieving an excellent cus...