http://www.isnare.com/?s=author&a=Susan+J+Smith Jobs Susan J Smith Fri, 22 Jun 2007 00:00:00 +0800 http://www.isnare.com/?aid=121487&ca=Jobs Mystery shopping (also known as secret shopping, service evaluations, service checks, telephone checks, performance audits, mystery customers, spotters, virtual customers, and anonymous audits) is the practice of using anonymous shoppers to provide customer service feedback. Many people think myster...