http://www.isnare.com/?s=author&a=Tocky+Lawrence Business Management Tocky Lawrence Wed, 04 Mar 2009 00:00:00 +0800 http://www.isnare.com/?aid=353927&ca=Business+Management Having managed a call center, I have always been a proponent of in-house call centers, but times are tough and they are changing. Every company today is looking for ways to save money without hurting sales and customer service. As the pressure on businesses to dramatically reduce costs intensifies,...