If you're working in a call center, you have no choice but to listen to each call Some callers may be meanies spewing their rage...

Call center consulting services can give your home business a corporate image by managing your communication lines...

Like most business people, I receive my fair share of cold calls During a more recent call, the person calling said that she worked for one of North America’s largest website developer...

VoIP call termination is a word that is fast spreading across the globe among all age groups-from individuals to small businesses to corporate houses...

Don’t try to sell the Operator: be polite yet respectfully persistent while finding who the right person to speak with is...

If you have ever had a job where you had to make cold calls you know how unpleasant they can be Cold calling is calling someone that you have never spoken with before to present them with something that you want for them to do...

It's a fact - people are visual learners When they hear something such as a piece of audio or a conference call on a certain topic, it is just too easy for eyes to wander and minds to do the same...

Many years ago, I was sitting with a number of top executives in a business meeting We were discussing the possibilities of getting more customers...

What should you consider when choosing a VoIP provider Read our simple tips before you make your decision...

Last night was a pretty typical weeknight at my home, I drove home from work and filled up with gas before I got home, I left my house again at around 5:30 to take my son to his Karate lesson...

If you are hosting a large conference call you may want to look into operator assisted conference calling...

Many people assume that conference calls are something that a lot of managers know how to do, but it actually takes some work to learn how to run these calls efficiently and effectively...

Conference calls have been around for a long time and people either love them or hate them, there doesn’t seem to be much middle ground...

Many businesses are taking to holding conference calls because it simply makes doing business easier...

The art of elk calling is one that can be the quintessential turning point for a hunter's success rate with elk...

Managements of call centers generally assess their overall performance through pre-determined call center metrics...

Conferencing calls are a boon to businesses and families More that two people can talk to one another at the same time...

There are many reasons that you might be thinking of acquiring an 0800 number, but how much do you really know about them...

The key to making effective outbound calls is structure The most effective telephone sales person will have a set process for contacting customers and will stick to it, no matter what the temptation to alter their methods...

If you've ever worked in a call center then these 5 reasons will probably resonate with you personally...

"A curious sight has started appearing in the business districts of the Philippines: yuppies—coffee cup in one hand and a cigarette in another—hanging around the entrance of a building late at night or very early in the morning...

Finding a call center job is easier than you would think Call center jobs have such a high turnover that it makes it easy for someone armed with a little knowledge to get into a call center job...

Identity theft and fraud are no fun While nothing is foolproof, there are some basic guidelines you can follow to help you avoid identity theft...

Helpdesk KPI or key performance indicators assist call centers in formulating and evaluating how far the organization is in terms of reaching its goals...

Almost all modern companies have helpdesks in operations these days As competition further intensifies, firms realize the value of providing customer satisfaction all the more...

An effective performance management system ensures that a balanced call center scorecard is used to measure the efficiency and productivity of call center agents...

Cost per call is one of the most usual and most important performance metric when looking at and evaluating performance of call center operations...

The call center industry is a rapidly rising industry worldwide Call centers are very much proliferating especially in emerging economies where there are thousands of competent workers who are adept and eloquent in speaking English...

The global call center industry has been among the wonders of the modern times That is because in the past decades, businesses were mostly involving manufacturing and corporate operations...

Why waste the month of August cleaning your office Make the most of your summer by seizing new business opportunities while your competition plays miniature golf...