ITIL V3 was launched in 2007 in a blaze of publicity It then generated some serious debates (and even divisions) inside of the IT Service Management community worldwide...

A year ago there was a promotional mail from the Director, a forwarded one, sent by an ITIL service management training company, suggesting us to enrol for the ITIL service management training program...

ITIL methodology (Information Technology Infrastructure Library) provides for a detailed list of processes that enables companies to manage its information technology...

ITIL is the accepted service management service framework for best practices for the provision of Information Technology services and is a basis for aligning business needs with IT...

In just 20 years ITIL has come to guide the IT service management practices which underpin the performance of successful organisations worldwide...

I had never really paid much attention to ITIL training, let alone any other type of training, until the other day when I walked into the office and saw a big notice on the training board announcing an ITIL training course was commencing in the afternoon for all staff...

'ITIL' is a term that is fast gaining currency around the IT world It is often wrongly described as 'IT governance' - in fact, on its own, it certainly isn't this...