For the past few years, IVR (Interactive Voice Response) has been getting a really bad wrap for mediocre implementation results, as organizations push the technology to the limit, on unfulfilled promises from vendors, and, in efforts to cut costs from handling calls from customers...

Automated telemarketing is becoming an increasingly common method for handling calls in the field of modern telemarketing...

Interactive Voice Response is one of the most widely used technologies in business today Utilized by organizations to deliver a wide range of services over the telephone, IVR provides a broad spectrum of uses for B2B and B2C applications, including surveys, account inquiry systems, lead generation, product order and fulfillment, credit card transactions and field employee reporting, as well as many other business applications...

The term IVR is short for Interactive Voice Response, which is a telephony technology that allows interaction between callers and a phone system to acquire or enter information into a database...