Isnare Free Articles
Authors Contents [Add OpenSearch]
Distribute your articles to more than 6,000+ sites and 40,000+ email group publisher subscribers for as low as $2 / article...
Index  Article Directory  Education
Embed this Article  
Avaali Solutions

Avaali Solutions x 2 articles

Liked the article? Consider buying me a beer!
$

Most Recent Videos Most Recent Videos

“Mobilizing field force”

Business is becoming increasingly mobile and to better manage employees in the field, Enterprises want visibility more than ever, to what is happening on the ground. Field service management solutions enable enterprises to get information from the field staff on real-time basis along with host of contextual data and thus make the process more intelligent, the employee more efficient and the customer happier. Field service management opens up newer opportunities to review and improve your business operations and offer a more “informed” top-down assessment of current business.

Challenges in field service management:

 Meeting customer expectations: The whole customer engagement paradigm has changed over the last few years. Customers today expect certain level of preventive maintenance and compare service quality across industries. Today, service satisfaction not only determines customer loyalty, but is imperative to ensure continuous revenue.

 Spare parts Inventory management: The onus to update spare part utilization today lies with the data entry team, which is prone to errors, missing service papers and erroneous service reports among others.

 Real time view and communication: Not knowing the location of the field staff on real time basis put a huge disadvantage both in terms of productivity and cost. Location information clearly helps prioritize and allocate service calls in an optimum way, and drives cost and customer satisfaction goals.

 Capturing voice of customer: The actual voice of the customer is not getting across to the right stakeholders in the enterprise since it is dependent on the field staff to capture and share it proactively.

 Service delivery optimization: Allocation of service tickets allocation to right service engineer, which goes beyond not only finding resource with right skill sets and limited workload, but also includes elements of location proximity to customer and spare parts availability. This will help harness better results for both customer and organization and avoid un-necessary travel and delays.

The right solution:

Field service management mobile application can help enterprises respond to the above challenges.

There are two key components for this solutions that work together seamlessly:

- A smartphone and tablet based application, which primarily retrieves assigned work orders, captures data and uploads data back to server.

- A web portal application, which can have a host of functionalities right from user management to ticket assignment, analytics, re-allocation etc.

Field service management mobility application allows context based execution, which the manager has access to the following parameters up-front and uses them to assign the best possible field engineer for a given situation:

 Skills and certification levels of engineers

 Current number of open tickets at engineer level

 Recent work done by each engineers

 Real time location of complete field force

 Recent overtime assessment

 Priority of current task

 Priority of new task

 Availability and location of spare parts

There are multiple advantages of using this application that result in reducing costs and improving efficiencies:

 Reduction in manpower cost – there is no longer a need of separate manpower for data entry. Entire service report can be synchronized and various analytics can be pulled from web portal.

 Improved productivity – there is no need for field executives to collect work order physically from office. The mobile application acts like a single point of reference for various information like customer contact, products, service details etc. and the work order can be downloaded as and when assigned.

 Reduction in travel cost – A field executive is able to now plan his route accordingly and is not required to visit the branch on a daily basis, thereby resulting in saving of fuel allowance.

 Improved customer satisfaction-As the allocation & update is on the move through the mobile application, it helps in improved turnaround time to customer resulting in better customer satisfaction

 Voice of customer - Helps track voice of customer by capturing image, audio and video recording along with customer co-ordinates.

 Authentication of the field force feedback – The application helps to track the individual track for the day which gives a cross check whether the executive has traveled the required path for the calls or not. Also data uploaded are time and location stamped.

Tips for decision making:

When is the right time for an enterprise to invest in this solution? Enterprises ticking a yes to any three of the below parameters will want to look at this solution right away:

• Your organisation has multiple field executives, who continuously need to be co-ordinated and guided

• You’re looking to increase the average number of calls per field executive per day

• You’re expanding on product line and geographies

• Customer satisfaction is the most important agenda driving your decisions

• You want to bring down the operation cost without compromising the quality.

Conclusion

Mobility solutions allows enterprises to achieve the benefits of efficient field service management without the traditional complexity, cost and management overhead. Historically, such solutions were requiring high initial capital investments, relied on proprietary hardware and software, sometimes failed to deliver reliable communication network or access to critical business information and faced limited integration with mission-critical field service systems.

The landscape is changing over the last few years with high adoption of smart phones and tablets along with better and high speed communication network coverage. The cost for such solutions have come down significantly and the math is working our right now regarding return on investments. It is imperative to equip field engineers with tools which will not only make their life easy but has significant impact on customer satisfaction and enterprise bottom line.

About Avaali:

Avaali Solutions (www.avaali.com) is a company that focuses in the Enterprise Information Management (EIM), Enterprise Mobility and Internet of Things (IoT) space.

In EIM, we focus on supporting enterprise customers manage the lifecycle and generate value from your unstructured content (contracts, documents, emails, vendor invoices, HR data etc). We’ve several partnerships in this space including Silver partnership and SAP Competence Partnership with OpenText, Platinum Partner with ReadSoft (worlds leading provider of applications to automate business processes), SAP reseller partner, Canto (world’s leading provider of digital asset management) and Kofax. We have strong consulting and implementation skill-sets on OpenText and ReadSoft – we're equipped with consultants who come with strong global implementation experience these solutions.

We also have offerings for shared services where we provide advisory services and implementation services to help set up and scale SSC for enterprises. A company profile can be found on http://www.avaali.com/Avaali_corporate_presentation.pdf

Our offerings for shared services can be found on this link - http://www.avaali.com/service-offerings/shared-services.

In our Enterprise Mobility practice,we provide advisory service, enterprise mobile application development and managed services. More about our mobility practice can be found by clicking this link : https://www.dropbox.com/s/s04o4shialwmcm6/Avaali_Mobility_background.pdf?dl=0

In our Internet of Things (IoT) practice, we focus primarily on two areas – solutions for Healthcare (Telemedicine and Remote Patient Monitoring) and solutions for Location Based Services (LBS). More about these offerings in this link:

http://www.avaali.com/enterprise-solution-focus/internet-of-things

http://www.avaali.com/images/Avaali_Presentation_IoT.pdf

We've executed several projects iwith large enterprise customers such as Hatsun Agro, Alkem Labs, Tata Sky (for automating their Accounts Payable), Sun TV, Wockhardt etc. We're working with a large Oil & Gas major in India to fully automate their Accounts Payable process with a Vendor Invoice Management solution. In addition, we're also doing some interesting work with a large pharma major to automate their order to cash and procure to pay process as they're setting up their shared services organization.

Contact:

Info@avaali.com

www.avaali.com

+91 80 49602727

Rate this article:
Avaali Solutions (http://www.avaali.com) is a company that focuses in the Enterprise Information Management (EIM), Enterprise Mobility and Internet of Things (IoT) space.
Important NoticeDISCLAIMER: All information, content, and data in this article are sole opinions and/or findings of the individual user or organization that registered and submitted this article at Isnare.com without any fee. The article is strictly for educational or entertainment purposes only and should not be used in any way, implemented or applied without consultation from a professional. We at Isnare.com do not, in anyway, contribute or include our own findings, facts and opinions in any articles presented in this site. Publishing this article does not constitute Isnare.com's support or sponsorship for this article. Isnare.com is an article publishing service. Please read our Terms of Service for more information.

Most Recent Articles

Features of Different Women’s Credit Cards

An Article by Ansh Ghetiya in Finances

34 minutes ago

Women Credit Cards:Some banks have introduced credit cards that are exclusively designed for women to ensure their female customers get the maximum benefits. These cards focus on shopping rewards and cash back offers. Cardholders can get fuel surcharge waiver, bonus reward points, insurance etc. Some credit cards for women also offer travel benefits...

Why Startups Should Embrace Digital Marketing?

An Article by Sam S Smith in Marketing

1 hour ago

Startups now have an opportunity to compete and draw their share of targeted traffic. They will now have the tools to perform sales and promotions that were previously accessible for large MNCs. All thanks to digital marketing. If you are tight on budget, instead of hiring a digital marketing agency, it is better to learn it yourself from the best digital marketing training institute...

The Top Questions You Ought to Ask Before Designing a Wordpress Website

An Article by Mark Wilson D in Internet

2 hours ago

Website designing is the first and most crucial step for every business. We have heard about various websites that offer domain and website design sites such as Wix, GoDaddy, Bigrock, etc. Like all domain names need to be registered, you also need a great web hosting service to host the website. It’s like buying vegetables from the market and making a place to store them...

Israel – Finding the Perfect Holy Land Itinerary

An Article by Chris Scott in Travel

2 hours ago

For centuries pilgrims from all over the earth have traveled to the Holy Land for spiritual growth and renewal. Coral Travel & Tours, Ltd. wants to encourage you on this journey of a lifetime. The benefits of a faith-based tour of Israel is immeasurable as you fellowship with believers throughout the land Jesus called home...

5 Tips to Monitor Users on Instagram Brands and Blogs Should Know about

An Article by Troy Mueller in Computers and Technology

4 hours ago

Have you ever thought that your Instagram account can be used not just for posting pictures and videos and making friends but also in a more extensive way. Instagram is the most famed social media nowadays. Everyday users post 55 million photos and make 1 billion likes. Why not using it to grow your business or blog, to build your marketing strategy and finally to be aware of all trends...

H20-651 HSC Field Server Huawei Certified Field Specialist-Server Dumps Killtest 2017

An Article by Delia Green in Education

5 hours ago

As the H20-651 Huawei Certified Field Specialist-Server becomes more and more popular, many candidates want to pass it. However, because the H20-651 exam is not very easy to pass, most of them cannot find the best way to pass H20-651 Huawei Certified Field Specialist-Server. Well, these Huawei Certification things can create enough confusion for you while trying to select the best H20-651 HSC Field Server Huawei Certified Field Specialist-Server Dumps...

Update Microsoft 70-742 Actual Questions Passtcert

An Article by Nigel Reyez in Education

5 hours ago

Passtcert provide a reliable Microsoft 70-742 actual questions to help you prepare for your Microsoft 70-742 exam certification. The Passtcert Microsoft 70-742 actual questions are including test questions and answers. Our materials are very good sofeware that through the practice test. Our Microsoft 70-742 actual questions will meet all of the IT certifications...

Kairbossom – the Ayurvedic Breast Enlargement Oil From the House of Kairali

An Article by Kairali P in Womens Interest

5 hours ago

Well developed breasts – a desire of every woman. Breast is a soft tissue that has high concentration of fat molecules in addition to the lactating tissues that serve for feeding the infant. However as stated, breasts also serve to add the beauty of the lady in a big way and almost directly count as the appeal determinant for her...

100% Newest H20-651 Huawei HCS-Field-Server Mock Exam Questions

An Article by Morris Porreca in Education

5 hours ago

Examgood could give you the H20-651 Huawei HCS-Field-Server exam mock exam that with the highest quality. With the material you can successed step by step. Examgood H20-651 Huawei HCS-Field-Server exam mock exam are absolutely give you a true environment of the test preparation. Our material is highly targeted, just as tailor-made for you...

70-740 Real Exam

An Article by Jonathan Houser in Education

6 hours ago

Question: 1HOTSPOTYour network contains an Active Directory forest The forest contains two domain controllers named DC1 and DC2 that run Windows Server 2016. DC1 holds all of the operations master roles. DC1 experiences a hardware failureYou plan to use an automated process that will create 1000 user accountsYou need to ensure that the automated process can complete successfullyWhich command should you run...

70-534 PDF Training Guides

An Article by Jonathan Houser in Computers and Technology

6 hours ago

Case Study: 1VanArsdel, LtdOverviewVanArsdel, Ltd. builds skyscrapers, subways, and bridges. VanArsdel is a leader in using technology to do construction better. OverviewVanArsdel employees are able to use their own mobile devices for work activities because the company recognizes that this usage enables employee productivity...

3 Things to Follow For Successful Healthcare Marketing !!

An Article by James Ramos in Marketing

6 hours ago

“Healthcare is notoriously behind other industries when responding to technological advances and audience expectations, so it remains important that marketers push the industry with smart trend adoption. ” Tricia Wilkerson (Senior Marketing Specialist, Conifer Health Solutions)With the constant advancement in science, bio-technology and communication, the world of medical science is continuously evolving...

2V0-642 Exam Dumps

An Article by Jonathan Houser in Computers and Technology

6 hours ago

Question: 1In which VMware NSX use case would VXLAN NOT be required. A. Active/Active DatacenteB. NSX micro-segmentationC. Distributed Logical RoutingD. L2 Bridging physical to virtualAnswer: CQuestion: 2Which is required to support unicast mode in NSX. A. Hardware VTEPB. NSX ControlleC. NSX EdgeD. Distributed Logical RouteAnswer: DExplanation:https://telecomoccasionally...

2V0-620 Study Guides

An Article by Jonathan Houser in Computers and Technology

6 hours ago

Question: 1By default, each ESXi 6. x host is provisioned with a certificate from which root certificate authority. A. RedHat Certificate AuthorityB. VMware Certificate AuthorityC. DigiCert Certificate AuthorityD. Verisign Certificate AuthorityAnswer: BQuestion: 2Which vSphere 6 Enterprise Edition feature will allow an organization to ensure that critical multi-threaded applications have the maximum possible uptime...

Certpark CCNA Routing and Switching 200-125 Exam Bootcamp

An Article by Jayson Bowdoin in Computers and Technology

6 hours ago

I recommend that you use the Certpark CCNA Routing and Switching 200-125 exam bootcamp, it is a good helper to help your success of IT certification. So what you still waiting for, go to get new Certpark CCNA Routing and Switching 200-125 exam bootcamp early. Certpark CCNA Routing and Switching 200-125 exam bootcamp not only can save your energy and money, but also can save a lot of time for you...

MLA Style Citation:
Solutions, Avaali "Trends in Field Service Management." Trends in Field Service Management. 27 Feb. 2015 Isnare.com. 25 Jul. 2017 <https://www.isnare.com/?aid=1928176&ca=Education>.
APA Style Citation:
Solutions, Avaali (2015, February 27). Trends in Field Service Management. Retrieved July 25, 2017, from https://www.isnare.com/?aid=1928176&ca=Education
Chicago Style Citation:
Solutions, Avaali "Trends in Field Service Management." Trends in Field Service Management Isnare.com. https://www.isnare.com/?aid=1928176&ca=Education
Copy and paste the code below to embed this article:
<a class="embedly-card" href="https://www.isnare.com/?aid=1928176&ca=Education">Trends in Field Service Management</a> <script>!function(a){var b="embedly-platform",c="script";if(!a.getElementById(b)){ var d=a.createElement(c);d.id=b,d.src=("https:"===document.location.protocol?"https":"http")+"://cdn.embedly.com/widgets/platform.js"; var e=document.getElementsByTagName(c)[0];e.parentNode.insertBefore(d,e)}}(document);</script>