Isnare Free Articles
Authors Contents [Add OpenSearch]
Distribute your articles to more than 6,000+ sites and 40,000+ email group publisher subscribers for as low as $2 / article...
Index  Article Directory  Business
Embed this Article  
Michelle Brewster

Michelle Brewster x 5 articles

Liked the article? Consider buying me a beer!

Most Recent Videos Most Recent Videos

What is Customer Relationship Management or CRM?

CRM is a software tool—uses by firms—to manage sales pipeline, establish trust, and build a long term relation with customers. Gartner defines CRM as a business strategy that is customer focused and consists of eight building blocks – vision, strategy, customer experience, organizational collaboration, processes, information, metrics, and technology.

Does Your Business Need CRM?

To answer this question, you first need to look inside your business, people, and the budget.

Your Business

• Assess an existing process flow. Make a list of issues or flaws. Finally, evaluate whether the CRM could resolve those issues and streamline your business processes.

• Will the CRM implementation drives the real value to the business and will it make your employees become more efficient and effective? Which manual activities can be replaced by automation?

• There are 3 options when selecting a CRM system: vertical CRM, CRM with out-of-the-box functionality, CRM with customization. What kind of CRM will suit your need?

• Where do you keep your existing business data? What are the other enterprise applications?

• Executive Sponsorship is an individual or set of individuals with high level responsibility for the success of a CRM project and can quickly move the initiative forward with funding and influence. Could you get executive sponsorship?

Your Team

People resist change. So make sure to talk to people who would be using or driving this change. This will provide you an insight and help in evaluating the readiness of CRM implementation, anticipating and mitigating user adoption challenges.

• Talk to your employees and find out whether or not they are ready for a big change.

• Is your team capable enough to use CRM effectively?

• If “training” is needed, you need to find out how much it would cost to train you entire team.

Your Budget

Yes, finally all boils down to how much you have to pay to get the right solution and if it is aligned with your budget. Start from finding out the following costs –

• What’s the cost per user per month?

• Would you be allowed to upgrade or downgrade as per your choice?

• How many users could be supported?

• Does that include technical support and how long is the support period?

• What are included in the package?

• What’s the SLA of any issues reported? How’s the support feature of CRM 24/7 or 24/5?

Your Need

• What are all the features your business are considering?

• List your existing systems that need to be integrated with CRM?

• List all the reports that matter to your business?

• Does it allow social media integration? Facebook, Twitter or LinkedIn?

• How’s the navigation and user friendliness of the system?

• Where will your data be stored?

How Can CRM Boost Your Sales?

If you follow the best practices of CRM, your CRM is capable of not only boosting your sales, but also increasing firm’s revenue and helping in gaining the trust from customers.

• Gathering all data of prospective clients at one place

• Assigning tasks to respective data points

• Highlighting the issues/concerns

• Be prepared for goal focused selling

• Schedule calls or meetings internally with other departments and externally with client

• Monitor and response for delivering quality

• Track your business on daily basis

• Streamline reporting methods

• Make sure to have all documents updated

• Collaborate with your team and cross departments

• Use other CRM apps/modules to increase efficiency

• Connect to your customers through social network

• Appreciate customers’ feedbacks and reduce your response time

• Use real-time data to track the progress

• Use analytics to track the history of purchase, and update your marketing strategy accordingly

What Should You Look for in CRM?

1. Is the CRM customizable?

2. Accessible from anywhere and any device

3. The friendliness of the user interfaces and navigation

4. Real-time feed support

5. Reports & data analytics

6. Predictive analysis tool

7. Implementation time

8. On-premise CRM or online (hosted) CRM?

9. Integration with enterprise systems & other software applications

10. CRM standard features

11. How much does it cost?

Rate this article:
This article originally appeared on
Important NoticeDISCLAIMER: All information, content, and data in this article are sole opinions and/or findings of the individual user or organization that registered and submitted this article at without any fee. The article is strictly for educational or entertainment purposes only and should not be used in any way, implemented or applied without consultation from a professional. We at do not, in anyway, contribute or include our own findings, facts and opinions in any articles presented in this site. Publishing this article does not constitute's support or sponsorship for this article. is an article publishing service. Please read our Terms of Service for more information.

Most Recent Articles

400-101 Exam Practice Software

An Article by Davids Warner in Business

31 minutes ago

Question: 1Which three parameters must match to establish OSPF neighbor adjacency. (Choose three. )A. the process IDB. the hello intervalC. the subnet maskD. authenticationE. the router IDF. the OSPF interface priorityAnswer: BCDQuestion: 2Which statement is true about LLDP. A. LLDP provides VTP support...

HCNP-UC Certification H11-828-ENU Practice Exam

An Article by Kruis Barry in Education

45 minutes ago

Have you signed up for Huawei H11-828-ENU exam. Will masses of reviewing materials and questions give you a headache. Passcert can help you to solve this problem. It is absolutely trustworthy website. Only if you choose to use HCNP-UC certification H11-828-ENU practice exam Passcert provides, you can absolutely pass your exam successfully...

SAP Certified Application Associate C_A1FIN_10 Study Material

An Article by Ricky Cobb in Business

2 hours ago

SAP Certified Application Associate - Financials with SAP Business All-in-One Solution C_A1FIN_10 exam is great opportunity for you to prove yourself in the financial job market. As market pioneer in big business application programming, SAP helps organizations of all sizes and enterprises run better...

AvayaIP Office™ Platform 7893X Study Guide

An Article by Kruis Barry in Education

2 hours ago

Passcert Avaya IP Office™ Platform 7893X study guide are provided in PDF format and software format. It contains Avaya IP Office™ Platform 7893X study guide. These issues are perfect, Which can help you to be successful in the Avaya 7893X exam. Passcert Avaya 7893X exam comprehensively covers all syllabus and complex issues...

ExamUnion IBM Storwize Family Technical Solutions V4 Test Questions

An Article by Morris Porreca in Education

3 hours ago

But selecting C9020-562 IBM Storwize Family Technical Solutions V4 exam books allow you to spend a small amount of money and time and safely pass the exam. I believe that Examunion is more suitable for your choice in the society where time is so valuable. Moreover, our Examunion a distinct website which can give you a guarantee among many similar sites...

It-Dumps Implementing Cisco Data Center Unified Computing 642-999 DCUCI Actual Dumps

An Article by Sam98 Smith in Education

4 hours ago

Cisco Certification 642-999 exam is the most important, prominent and well known assessment test to check candidate's ability for qualifying. The questions is how you can prepare yourself for this exam to make sure 100% success in your final appearance. It-dumps is your best choice. The answer is very simple, learn eBooks recommended by if you have proper time and try It-dumps Implementing Cisco Data Center Unified Computing 642-999 DCUCI Actual Dumps if you are looking for the fastest way to get success and couldn't just manage to get time from your busy schedule...

Intellectual Property Related to Vaping, E Liquid and ENDS

An Article by Jennifero Hopkins in Business

4 hours ago

The 2016 FDA Deeming Regulations will shift competitive advantage in the vaping industry significantly over the next few years. Strategic management of emerging intellectual property is critical to success. The FDA unwittingly intervened in the middle of the vaping industry’s technology development cycle and changed the rules of the game...

Killtest 70-697 Configuring Windows Devices Microsoft MCP 70-697 Practice Exam

An Article by Delia Green in Education

4 hours ago

Because of the fame and success of 70-697 certification exam, an enormous number of candidates are having this technical certification to become really skilful IT specialists. 70-697 exam is most important and considered to be the key exam of MCP certification. You need to pass 70-697 exam for MCP certification as it is mandatory...

8 Powerful On-Page SEO Techniques to Boost Ranking

An Article by ORM SEO Singapore in Internet

20 hours ago

Now-a-days people have started blogging related anything they are interested about and some of them are running their own website. But what they don’t know is about SEO and how to implement it. SEO stands for Search Engine Optimization, which is used as a technique by many digital marketing firms providing SEO Service in Singapore...

Safe and Sound Services With Zoom Business Relocation

An Article by Suliman Mossab in Business

21 hours ago

With more than 6500 commerce removals, Zoom Business Relocation has gained widespread success in meeting their client’s satisfaction. With their fast, accurate and safe moving business, they offer a multiple of astonishing services that makes them stand out from the rest at the most affordable prices and value services that combine expertise with professionalism...

Amp Up You Online Presence With Digital Marketing Strategies

An Article by Abhishek Singh Vcare in Business

23 hours ago

Bill Gates once said that if your business is not on the internet then your business will be out of business. This statement clearly illustrates the importance of online presence for businesses in today’s world. Millennials who form a big part of potential consumer market are net-savvy and to grab their attention you need an online presence...

RC0-C02 Real PDF Exam Material

An Article by Henry Kay in Computers and Technology

1 day ago

Question: 1An administrator wants to enable policy based flexible mandatory access controls on an open source OS to prevent abnormal application modifications or executions. Which of the following would BEST accomplish this. A. Access control listsB. SELinuxC. IPtables firewallD. HIPSAnswer: BExplanation:The most common open source operating system is LINUX...

Amarillo Auto Accident Attorney – the Best Service Provider in This Field

An Article by Vikram KR in Legal

1 day ago

In the contemporary world, the traffic problems due to massive urbanization have become the everyday ordeal and people somehow get into trouble with their vehicle on the busy city road or elsewhere. Almost in all country and every urban habitat, this problem is a great worry for the authority, as well as, for the police and judiciary; because in most of the cases, the traffic rule breaker caught on the wrong foot, either by rush driving or under influence of liquor/drug...

TA101- Introduction to Concepts of Transactional Analysis

An Article by Anna Chandy in Wellness, Fitness and Diet

1 day ago

Late Dr. Eric Berne introduced a new and most powerful psychological theory called Transactional Analysis (TA) to be understood by the layperson. It has a surprising quality of being accessible for the beginner, yet with strength and intricacy that can satisfy the practitioners for lifetime. It brings together the theories of personality, human development, and communication in an influential system of psychological models...

C9020-562 IBM Storwize Family Technical Solutions V4 Dumps

An Article by Kruis Barry in Education

1 day ago

Passcert provides you with the latest C9020-562 IBM Storwize Family Technical Solutions V4 dumps as these products are built by IT examiners so you experience the real exam features in our products. Passcert C9020-562 exam coverage and accuracy are both excellent. We guarantee that using our latest C9020-562 IBM Storwize Family Technical Solutions V4 dumps will adequately prepare you for your C9020-562 exam...

MLA Style Citation:
Brewster, Michelle "Get Started With Salesforce CRM - Solunus." Get Started With Salesforce CRM - Solunus. 17 Feb. 2017 24 Feb. 2017 <>.
APA Style Citation:
Brewster, Michelle (2017, February 17). Get Started With Salesforce CRM - Solunus. Retrieved February 24, 2017, from
Chicago Style Citation:
Brewster, Michelle "Get Started With Salesforce CRM - Solunus." Get Started With Salesforce CRM - Solunus
Copy and paste the code below to embed this article:
<a class="embedly-card" href="">Get Started With Salesforce CRM - Solunus</a> <script>!function(a){var b="embedly-platform",c="script";if(!a.getElementById(b)){ var d=a.createElement(c);,d.src=("https:"===document.location.protocol?"https":"http")+"://"; var e=document.getElementsByTagName(c)[0];e.parentNode.insertBefore(d,e)}}(document);</script>