E-Commerce is the buying and selling of goods and services over the electronic medium like Internet. This is not just all but it has involved so many other major tasks like supply chain management, electronic fund transfer, Internet marketing etc. Having an e commerce web site is not enough these days, but a good, comfortable and amazingly functional website is required. It should appeal to the potential customers only then they would come to the website and make purchases. If even once you fail to provide them good user experience, you will lose the business. As there are hundred of websites available on Internet. There are plenty of choices available to the customers to select the best suitable for themselves. Following are few tips so that you can make your e commerce website a success:
Let the users to explore Information and do not ask for registration first: Asking the readers to register first and then providing them with the facility of adding items in their cart is probably the major step where you can lose your customers. Allow the readers to explore all the information which he wants to have. Like by adding items, he might be checking the total amount or the transportation fee etc.
Informing the readers where they are: There should be proper headings, sub headings so that if the readers is exploring in the store in more than one sub level of navigation, he can easily come back to his previous position through some kinds of indication like (Home> one category> another category> product etc. )
Do not show unnecessary details unless asked: Simple things are always easy to perceive in the human mind where as we confuse ourselves and even others by giving out unnecessary long details about the product So, the tip is to keep the short basic information about the product as the standard feature of the product and there should always be an option for “looking into more details” if users want to go into.
Give the best visual experience of the product to the readers : The Audio visual aids work many times more than the simple text about the product. Since the readers are not able to touch the product or experience its functionality. So, keeping this in mind provide them with the best of images or any video (if required) so that the readers can have a prior idea about the product before he actually makes a purchase. The images shown should be of high quality and the videos should be clear and audible.
Search options and refinement benefits: When the search has been performed, keep the search bar in front having query in it with the search results so that users can modify their query. Also give your readers the advanced options like to select prices, colors, models etc. facilitating them to make a purchase on the spot.
Customer support: The customers buying online need instant support. The provision of live chat support on every page is a great help that you can provide them with.
Use a prior tested software: You have to check the functionality at every level like browsing, payment options, cart functions etc. so as to give your customers an enjoyable and comfortable experience.
All the very successful e commerce websites like eBay, Amazon.com, are not by chance, but they have provided their users with all the options that makes the shopping experience just superb.!!!
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