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Michelle Brewster

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Date Joined: December 10, 2015

Country: United States

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Get Started With Salesforce CRM - Solunus

Author: Michelle Brewster

Category: Business

What is Customer Relationship Management or CRMCRM is a software tool—uses by firms—to manage sales pipeline, establish trust, and build a long term relation with customers Gartner defines CRM as a business strategy that is customer focused and consists of eight building blocks – vision, strategy, customer experience, organizational collaboration, processes, information, metrics, and technology...

InsideView Announced Partnerships With ConnectUp and Kairos

Author: Michelle Brewster

Category: Internet

We are hearing news about wearables and connected devices every day The Wi-Fi-enabled fridge and a number of Wi-Fi-enabled household items have already hit the stores Coca-Cola unveiled internet-connected vending machine while Burger King—the Coca-Cola company—installed over 2,000 internet-connected soda fountains called Coca-Cola Freestyle all over the US...

Win at Customer Service in an Omni-Channel World With Salesforce Service Cloud

Author: Michelle Brewster

Category: Internet

An Omni-Channel WorldThe use of social networking via smartphones were unheard of a decade ago This rapid evolution of technology has led to a paradigm shift in the challenges faced by companies seeking to engage with its customers—existing and potential—in a meaningful mannerTechnology has also led to the development of an omni-channel world where customers watch advertisements on television and on YouTube, hear about offers on the radio, check out feedback from actual customers on social media, and use smartphones to compare prices between brick-and-mortar retailers and online stores before finalizing the purchase...

9 Things You Need to Know Before Moving to the Cloud

Author: Michelle Brewster

Category: Internet

Cloud computing has emerged and paved its way forward at an unprecedented pace It has managed to simultaneously transform business and government giving rise to new security challenges The emergence of the cloud service model provides business supporting technology with an increased efficiency than ever before...

Measuring Salesforce CRM—Looking at Metrics, ROI & Beyond

Author: Michelle Brewster

Category: Computers and Technology

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Companies continue to make new investments in CRM Gartner predicts that CRM will become number 1 enterprise software with a $36B revenue by 2017 surpassing ERP software for the first timeCompanies are realizing that CRM is an enterprise software that can streamline business processes and help increase productivity & profits and reduce administrative costs...